Refund Policy

Eaglei is billed as a monthly subscription with no long-term contract. This page explains exactly how refunds, billing cycles, and cancellation work.

14-day money-back guarantee

If you request a refund within 14 daysof your initial purchase, we’ll refund it in full — no conditions, no questions asked.

Cancel anytime

You can cancel your subscription at any time from your billing page — no phone call, no retention flow. There is no minimum term and no cancellation fee. Canceling stops all future billing.

How cancellation billing works

Eaglei bills in advance for each monthly period. When you cancel:

• Your plan stays active, and monitoring keeps running, through the end of the billing period you’ve already paid for.
• You will not be charged again at the next billing date — the subscription simply doesn’t renew.
• Outside of the 14-day window above, we don’t prorate a refund for the unused days of a period you’ve already paid for; instead, you keep full access through the end of that period. This is standard for monthly SaaS billing and keeps pricing simple and predictable for everyone.

How to request a refund or cancel

To cancel, go to your billing page while signed in and cancel your plan directly. To request a refund, or if you need help canceling, email support@eaglei.io with your account email and the reason for the request. We aim to respond within one business day and, when a refund is approved, to process it within 5–10 business days back to your original payment method.

Additional-business add-on

The same policy applies to the $79/mo additional-business add-on: a full refund if requested within 14 days of adding it, and it can be removed anytime from your billing page — monitoring for that business continues through the paid period, and it will not renew after removal.

Contact

Questions about a charge or this policy? Email support@eaglei.io. See also our Terms of Service and Pricing.